V.6 N.7 (04/02) issue in its entirety

Featured Articles

Perspectives: The Lighter Side of Dealing with Difficult Users
by Paul Healey

Libraries Confront the Challenges of Accommodating Disabled Users
by Mary Rumsey

Professional Development: Essential Elements for Starting a Library Preservation Program
by Patricia Turpening

Public Relations: Taking Advantage of Friends: PR Benefits of Friends Groups
by Tracey Gray Bridgman

Copyright Corner: Negotiating Licenses
by Michael Reddy

Difficult Situations in Public Service: Tips from the Trenches
by Donald Arndt

Plan Ahead with the Web!
by Margie Hawkins and Betty Taylor

Center Insert

Members' Briefing
Research Agenda Furthers Librarianship